Data and privacy

The most common question we get from our customers is “How do you handle my data?” We take this question very seriously, and we’ve built our systems to ensure that your data is safe and secure.

• Customer Data is customer-owned information (like files and transactions) that is transmitted, processed, or persisted by Stedi; customer data is protected by strong security controls to ensure that it can only be accessed by customers. Customer data is always encrypted when transmitted over a network, and at rest. Customer data is always encrypted in transit and at rest using unique service-managed keys.
• Metadata is information required for product configuration, request routing, operational visibility, and troubleshooting; this is needed for the correct functioning of Stedi systems and may be viewed by suitably authorized Stedi staff. Metadata required to assess the compliance of the systems is stored for 7 years. Only product metadata may be logged and readable to suitably authorized Stedi personnel.