RPCALL Repair call

TBG1 Supply Chain

A message sent by a manufacturer or a call centre with information addressed to servicing and repair centres with details of appliances requiring repair or service. The information provided by the manufacturer or a call centre may include, details of the appliance, symptoms and faults, service history and previous repairs, parts already replaced, location where the appliance it is to be found as well as contact details.

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Header

Position
Segment
Name
Max use

  1. A service segment starting and uniquely identifying a message. The message type code for the Repair call message is RPCALL. Note: Repair call messages conforming to this document must contain the following data in segment UNH, composite S009: Data element 0065 RPCALL 0052 D 0054 21A 0051 UN

    1. Data element S009/0057 is retained for upward compatibility. The use of
    S016 and/or S017 is encouraged in preference.
    2. The combination of the values carried in data elements 0062 and S009 shall
    be used to identify uniquely the message within its group (if used) or if
    not used, within its interchange, for the purpose of acknowledgement.

  2. A segment by which the sender must uniquely identify the message by means of its type, number and, when necessary, its function.

  3. A segment specifying general dates and, when relevant, times related to the whole message. The segment must be included at least once to identify the message date.

  4. Segment group 1
    Repeat 9999

    1. A segment identifying the reference by its number and where appropriate a line number within a document.

    2. A segment specifying the date/time related to the reference.

  5. Segment group 2
    Repeat 999

    1. A segment identifying names and addresses of the parties, in coded or clear form, and their functions relevant to the message. Identification of the manufacturer or call centre and repair centre is mandatory for the message. It is recommended that where possible only the coded form of the party identification should be specified e.g. the manufacturer and repair centre are known to each other, thus only the coded identification is required.

    2. Segment group 3
      Repeat 99

      1. A segment identifying the reference by its number and where appropriate a line number within a document.

      2. A segment specifying the date/time related to the reference.

    3. Segment group 4
      Repeat 99

      1. A segment to identify a person or department, and their function, to whom communications should be directed.

      2. A segment to identify a communications type and number for the contact specified.

Detail

Position
Segment
Name
Max use
  1. Segment group 5
    Repeat 99999

    1. A segment to identify an individual repair call for an appliance.

    2. A segment specifying date/time/period details relating to the repair call.

    3. A segment with free text information relating to the repair call in coded or clear form, used when additional information is needed but cannot be accommodated within other segments. In computer to computer exchanges such text will normally require the receiver to process this segment manually.

    4. Segment group 6
      Repeat 99999

      1. A segment identifying the line item by the line number and additionally identifying the appliance requiring service or repair.

      2. A segment providing additional identification to the product specified in the line item segment, e.g. model number, serial number.

      3. A segment to further describe the product. This segment should be used for products that cannot be fully identified by a product code or article number.

      4. A segment specifying date/time/period details relating to the line item only, e.g. date of failure of product.

      5. A segment indicating special conditions related the product, e.g. home repair or repair centre repair.

      6. Segment group 7
        Repeat 999

        1. A segment identifying the reference by its number and where appropriate a line number within a document.

        2. A segment specifying the date/time related to the reference.

      7. Segment group 8
        Repeat 999

        1. A segment identifying names and addresses of the parties, in coded or clear form, and their functions relevant to the line item. It is recommended that where possible only the coded form of the party identification should be specified. The product owner or location address details may have to be clearly specified, preferably in structured format.

        2. Segment group 9
          Repeat 9

          1. A segment to identify a person or department, and their function, to whom communications should be directed.

          2. A segment to identify a communications type and number for the contact specified.

      8. Segment group 10
        Repeat 9999

        1. A segment to identify characteristics related to the problem, service or repair of the product e.g. defects, repair characteristics.

        2. A segment to specify common product characteristic by value in either coded form or in free format.

        3. A segment with free text information, in coded or clear form, used when additional characteristic information is needed but cannot be accommodated within other segments. In computer to computer exchanges such text will normally require the receiver to process this segment manually.

Summary

Position
Segment
Name
Max use

  1. A segment by which control totals may be provided by the sender for checking by the receiver.

  2. A service segment ending a message, giving the total number of segments in the message (including the UNH & UNT) and the control reference number of the message.

    1. 0062, the value shall be identical to the value in 0062 in the
    corresponding UNH segment.
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