RPCALL Repair call

D2 Purchasing (SWG)

A message sent by a manufacturer or a call centre with information addressed to servicing and repair centres with details of appliances requiring repair or service. The information provided by the manufacturer or a call centre may include, details of the appliance, symptoms and faults, service history and previous repairs, parts already replaced, location where the appliance it is to be found as well as contact details.

Header

1. 0010 · UNH · Message header · Max 1 · Mandatory

   To head, identify and specify a message.

   1. Data element S009/0057 is retained for upward compatibility. The use of
   S016 and/or S017 is encouraged in preference.
   2. The combination of the values carried in data elements 0062 and S009 shall
   be used to identify uniquely the message within its group (if used) or if
   not used, within its interchange, for the purpose of acknowledgement.

2. 0020 · BGM · Beginning of message · Max 1 · Mandatory

   To indicate the type and function of a message and to transmit the identifying number.

3. 0030 · DTM · Date/time/period · Max 99 · Mandatory

   To specify date, and/or time, or period.

4. Segment group 1 Repeat 9999

   1. 0050 · RFF · Reference · Max 1 · Mandatory

      To specify a reference.

   2. 0060 · DTM · Date/time/period · Max 99 · Conditional

      To specify date, and/or time, or period.

5. Segment group 2 Repeat 999

   1. 0080 · NAD · Name and address · Max 1 · Mandatory

      To specify the name/address and their related function, either by C082 only and/or unstructured by C058 or structured by C080 thru 3207.

   2. Segment group 3 Repeat 99

      1. 0100 · RFF · Reference · Max 1 · Mandatory

         To specify a reference.

      2. 0110 · DTM · Date/time/period · Max 9 · Conditional

         To specify date, and/or time, or period.

   3. Segment group 4 Repeat 99

      1. 0130 · CTA · Contact information · Max 1 · Mandatory

         To identify a person or a department to whom communication should be directed.

      2. 0140 · COM · Communication contact · Max 9 · Conditional

         To identify a communication number of a department or a person to whom communication should be directed.

Detail

1. Segment group 5 Repeat 99999

   1. 0160 · DOC · Document/message details · Max 1 · Mandatory

      To identify documents and details directly related to it.

   2. 0170 · DTM · Date/time/period · Max 9 · Conditional

      To specify date, and/or time, or period.

   3. 0180 · FTX · Free text · Max 9 · Conditional

      To provide free form or coded text information.

   4. Segment group 6 Repeat 99999

      1. 0200 · LIN · Line item · Max 1 · Mandatory

         To identify a line item and configuration.

      2. 0210 · PIA · Additional product id · Max 99 · Conditional

         To specify additional or substitutional item identification codes.

      3. 0220 · IMD · Item description · Max 99 · Conditional

         To describe an item in either an industry or free format.

      4. 0230 · DTM · Date/time/period · Max 99 · Conditional

         To specify date, and/or time, or period.

      5. 0240 · ALI · Additional information · Max 9 · Conditional

         To indicate that special conditions due to the origin, customs preference, fiscal or commercial factors are applicable.

      6. Segment group 7 Repeat 999

         1. 0260 · RFF · Reference · Max 1 · Mandatory

            To specify a reference.

         2. 0270 · DTM · Date/time/period · Max 9 · Conditional

            To specify date, and/or time, or period.

      7. Segment group 8 Repeat 999

         1. 0290 · NAD · Name and address · Max 1 · Mandatory

            To specify the name/address and their related function, either by C082 only and/or unstructured by C058 or structured by C080 thru 3207.

         2. Segment group 9 Repeat 9

            1. 0310 · CTA · Contact information · Max 1 · Mandatory

               To identify a person or a department to whom communication should be directed.

            2. 0320 · COM · Communication contact · Max 9 · Conditional

               To identify a communication number of a department or a person to whom communication should be directed.

      8. Segment group 10 Repeat 9999

         1. 0340 · CCI · Characteristic/class id · Max 1 · Mandatory

            To identify and describe a specific characteristic and its relevance for subsequent business processes.

         2. 0350 · CAV · Characteristic value · Max 99 · Conditional

            To provide the value of a characteristic.

         3. 0360 · FTX · Free text · Max 99 · Conditional

            To provide free form or coded text information.

Summary

1. 0370 · CNT · Control total · Max 99 · Conditional

   To provide control total.

2. 0380 · UNT · Message trailer · Max 1 · Mandatory

   To end and check the completeness of a message.