RPCALL Repair call

D2 Purchasing (SWG)

A message sent by a manufacturer or a call centre with information addressed to servicing and repair centres with details of appliances requiring repair or service. The information provided by the manufacturer or a call centre may include, details of the appliance, symptoms and faults, service history and previous repairs, parts already replaced, location where the appliance it is to be found as well as contact details.

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Header

Position
Segment
Name
Max use

  1. To head, identify and specify a message.

  2. To indicate the type and function of a message and to transmit the identifying number.

  3. To specify date, and/or time, or period.

  4. Segment group 1
    Repeat 9999

    1. To specify a reference.

    2. To specify date, and/or time, or period.

  5. Segment group 2
    Repeat 999

    1. To specify the name/address and their related function, either by C082 only and/or unstructured by C058 or structured by C080 thru 3207.

    2. Segment group 3
      Repeat 99

      1. To specify a reference.

      2. To specify date, and/or time, or period.

    3. Segment group 4
      Repeat 99

      1. To identify a person or a department to whom communication should be directed.

      2. To identify a communication number of a department or a person to whom communication should be directed.

Detail

Position
Segment
Name
Max use
  1. Segment group 5
    Repeat 99999

    1. To identify documents and details directly related to it.

    2. To specify date, and/or time, or period.

    3. To provide free form or coded text information.

    4. Segment group 6
      Repeat 99999

      1. To identify a line item and configuration.

      2. To specify additional or substitutional item identification codes.

      3. To describe an item in either an industry or free format.

      4. To specify date, and/or time, or period.

      5. To indicate that special conditions due to the origin, customs preference, fiscal or commercial factors are applicable.

      6. Segment group 7
        Repeat 999

        1. To specify a reference.

        2. To specify date, and/or time, or period.

      7. Segment group 8
        Repeat 999

        1. To specify the name/address and their related function, either by C082 only and/or unstructured by C058 or structured by C080 thru 3207.

        2. Segment group 9
          Repeat 9

          1. To identify a person or a department to whom communication should be directed.

          2. To identify a communication number of a department or a person to whom communication should be directed.

      8. Segment group 10
        Repeat 9999

        1. To identify and describe a specific characteristic and its relevance for subsequent business processes.

        2. To provide the value of a characteristic.

        3. To provide free form or coded text information.

Summary

Position
Segment
Name
Max use

  1. To provide control total.

  2. To end and check the completeness of a message.

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