RPCALL Repair call
TBG1 Supply Chain
A message sent by a manufacturer or a call centre with information addressed to servicing and repair centres with details of appliances requiring repair or service. The information provided by the manufacturer or a call centre may include, details of the appliance, symptoms and faults, service history and previous repairs, parts already replaced, location where the appliance it is to be found as well as contact details.
Header
- 0010Message headerMandatoryMax 1
To head, identify and specify a message.
1. Data element S009/0057 is retained for upward compatibility. The use ofS016 and/or S017 is encouraged in preference.2. The combination of the values carried in data elements 0062 and S009 shallbe used to identify uniquely the message within its group (if used) or ifnot used, within its interchange, for the purpose of acknowledgement. - 0020Beginning of messageMandatoryMax 1
To indicate the type and function of a message and to transmit the identifying number.
- 0030Date/time/periodMandatoryMax 99
To specify date, and/or time, or period.
- Segment group 1Repeat 9999
- 0050ReferenceMandatoryMax 1
To specify a reference.
- 0060Date/time/periodConditionalMax 99
To specify date, and/or time, or period.
- 0050ReferenceMandatoryMax 1
- Segment group 2Repeat 999
- 0080Name and addressMandatoryMax 1
To specify the name/address and their related function, either by C082 only and/or unstructured by C058 or structured by C080 thru 3207.
- Segment group 3Repeat 99
- 0100ReferenceMandatoryMax 1
To specify a reference.
- 0110Date/time/periodConditionalMax 9
To specify date, and/or time, or period.
- 0100ReferenceMandatoryMax 1
- Segment group 4Repeat 99
- 0130Contact informationMandatoryMax 1
To identify a person or a department to whom communication should be directed.
- 0140Communication contactConditionalMax 9
To identify a communication number of a department or a person to whom communication should be directed.
- 0130Contact informationMandatoryMax 1
- 0080Name and addressMandatoryMax 1
Detail
- Segment group 5Repeat 99999
- 0160Document/message detailsMandatoryMax 1
To identify documents and details directly related to it.
- 0170Date/time/periodConditionalMax 9
To specify date, and/or time, or period.
- 0180Free textConditionalMax 9
To provide free form or coded text information.
- Segment group 6Repeat 99999
- 0200Line itemMandatoryMax 1
To identify a line item and configuration.
- 0210Additional product idConditionalMax 99
To specify additional or substitutional item identification codes.
- 0220Item descriptionConditionalMax 99
To describe an item in either an industry or free format.
- 0230Date/time/periodConditionalMax 99
To specify date, and/or time, or period.
- 0240Additional informationConditionalMax 9
To indicate that special conditions due to the origin, customs preference, fiscal or commercial factors are applicable.
- Segment group 7Repeat 999
- 0260ReferenceMandatoryMax 1
To specify a reference.
- 0270Date/time/periodConditionalMax 9
To specify date, and/or time, or period.
- 0260ReferenceMandatoryMax 1
- Segment group 8Repeat 999
- 0290Name and addressMandatoryMax 1
To specify the name/address and their related function, either by C082 only and/or unstructured by C058 or structured by C080 thru 3207.
- Segment group 9Repeat 9
- 0310Contact informationMandatoryMax 1
To identify a person or a department to whom communication should be directed.
- 0320Communication contactConditionalMax 9
To identify a communication number of a department or a person to whom communication should be directed.
- 0310Contact informationMandatoryMax 1
- 0290Name and addressMandatoryMax 1
- Segment group 10Repeat 9999
- 0340Characteristic/class idMandatoryMax 1
To identify and describe a specific characteristic and its relevance for subsequent business processes.
- 0350Characteristic valueConditionalMax 99
To provide the value of a characteristic.
- 0360Free textConditionalMax 99
To provide free form or coded text information.
- 0340Characteristic/class idMandatoryMax 1
- 0200Line itemMandatoryMax 1
- 0160Document/message detailsMandatoryMax 1
Summary
- 0370Control totalConditionalMax 99
To provide control total.
- 0380Message trailerMandatoryMax 1
To end and check the completeness of a message.