PROSRV Product service

TBG1 Supply Chain

A message providing the information and details to enable servicing and repair centres to report to manufacturers on repairs and other services carried out on products and appliances. The message provides details for claims under guaranty or contract to be reimbursed.

The information transmitted gives details of the claimant, manufacturer and seller. It may give details of the purchaser of the product. It can identify the product and specify the date it was purchased and delivered, can specify the problem and describe the labour, parts used and costs incurred in the repair of the product. The message may also be used by the manufacturer or his agent to respond to the claimant.

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Header

Position
Segment
Name
Max use

  1. To head, identify and specify a message.

    1. Data element S009/0057 is retained for upward compatibility. The use of
    S016 and/or S017 is encouraged in preference.
    2. The combination of the values carried in data elements 0062 and S009 shall
    be used to identify uniquely the message within its group (if used) or if
    not used, within its interchange, for the purpose of acknowledgement.

  2. To indicate the type and function of a message and to transmit the identifying number.

  3. To specify date, and/or time, or period.

  4. To specify currencies used in the transaction and relevant details for the rate of exchange.

  5. Segment group 1
    Repeat 9999

    1. To specify a reference.

    2. To specify date, and/or time, or period.

  6. Segment group 2
    Repeat 999

    1. To specify the name/address and their related function, either by C082 only and/or unstructured by C058 or structured by C080 thru 3207.

    2. To identify an account and a related financial institution.

    3. Segment group 3
      Repeat 99

      1. To specify a reference.

      2. To specify date, and/or time, or period.

    4. Segment group 4
      Repeat 99

      1. To identify a person or a department to whom communication should be directed.

      2. To identify a communication number of a department or a person to whom communication should be directed.

Detail

Position
Segment
Name
Max use
  1. Segment group 5
    Repeat 99999

    1. To identify documents and details directly related to it.

    2. To specify date, and/or time, or period.

    3. To specify the status of an object or service, including its category and the reason(s) for the status.

    4. To specify a monetary amount.

    5. To provide free form or coded text information.

    6. Segment group 6
      Repeat 99999

      1. To identify a line item and configuration.

      2. To specify additional or substitutional item identification codes.

      3. To describe an item in either an industry or free format.

      4. To specify a pertinent quantity.

      5. To specify date, and/or time, or period.

      6. To indicate that special conditions due to the origin, customs preference, fiscal or commercial factors are applicable.

      7. To specify a related set of identification numbers.

      8. Segment group 7
        Repeat 999

        1. To specify a reference.

        2. To specify date, and/or time, or period.

      9. Segment group 8
        Repeat 999

        1. To specify the name/address and their related function, either by C082 only and/or unstructured by C058 or structured by C080 thru 3207.

        2. Segment group 9
          Repeat 99

          1. To specify a reference.

          2. To specify date, and/or time, or period.

        3. Segment group 10
          Repeat 9

          1. To identify a person or a department to whom communication should be directed.

          2. To identify a communication number of a department or a person to whom communication should be directed.

      10. Segment group 11
        Repeat 9999

        1. To identify and describe a specific characteristic and its relevance for subsequent business processes.

        2. To provide the value of a characteristic.

        3. To provide free form or coded text information.

      11. Segment group 12
        Repeat 999

        1. To identify allowance or charge details.

        2. To specify a pertinent quantity.

        3. To specify a monetary amount.

        4. To specify rate information.

        5. Segment group 13
          Repeat 9

          1. To specify relevant duty/tax/fee information.

          2. To specify a monetary amount.

      12. Segment group 14
        Repeat 999

        1. A segment to identify hierarchical connections from a given item to a higher or lower levelled item or to identify dependencies among the content of hierarchically related groups of data.

        2. To specify additional or substitutional item identification codes.

        3. To describe an item in either an industry or free format.

        4. To specify a pertinent quantity.

        5. To indicate that special conditions due to the origin, customs preference, fiscal or commercial factors are applicable.

        6. To specify price information.

        7. Segment group 15
          Repeat 99

          1. To specify a reference.

          2. To specify date, and/or time, or period.

        8. Segment group 16
          Repeat 999

          1. To identify allowance or charge details.

          2. To specify a pertinent quantity.

          3. To specify a monetary amount.

          4. To specify rate information.

          5. Segment group 17
            Repeat 9

            1. To specify relevant duty/tax/fee information.

            2. To specify a monetary amount.

        9. Segment group 18
          Repeat 9999

          1. To identify and describe a specific characteristic and its relevance for subsequent business processes.

          2. To provide the value of a characteristic.

          3. To provide free form or coded text information.

Summary

Position
Segment
Name
Max use

  1. To separate header, detail and summary sections of a message.

  2. To provide control total.

  3. To specify a monetary amount.

  4. Segment group 19
    Repeat 99

    1. To specify relevant duty/tax/fee information.

    2. To specify a monetary amount.

  5. To end and check the completeness of a message.

    1. 0062, the value shall be identical to the value in 0062 in the
    corresponding UNH segment.
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