Ritten partners with Stedi to add revenue cycle management capabilities to their platform
Healthcare
Ritten is an EMR platform that helps behavioral health facilities efficiently handle referrals, schedule appointments, manage billing, monitor patient outcomes, and more. The platform is specifically modeled around the complex care required in behavioral health treatment, and it uses AI and other modern technologies to help providers save time, stay organized, and offer the best possible care to their patients.
Challenge
Ritten wanted to add comprehensive revenue cycle management (RCM) capabilities to the platform to further streamline provider workflows.
Their ideal solution had a few requirements. First, they wanted to integrate with an API-first architecture that allowed them to build native RCM support within their application; they did not want to force their customers or internal teams to log into a third-party application. Second, they wanted to work with a modern data format like JSON because building support for X12 EDI takes months and is notoriously hard to maintain. Third, they wanted a solution with industry-leading security and reliability practices. Finally, they wanted a responsive support team to help them navigate the complexities of claims processing, both during onboarding and as they began to scale in production.
“Stedi is exactly what we were looking for,” says George Uehling, Senior Product Manager. “We can integrate with one set of JSON-based APIs and get all of the functionality we need. We also appreciated Stedi’s approach to the payer network, specifically the reliability that comes from redundant payer connections. The UI also has great search capabilities, and you can easily see which payers require enrollments.”
Ritten wanted to add comprehensive revenue cycle management (RCM) capabilities to the platform to further streamline provider workflows.
Their ideal solution had a few requirements. First, they wanted to integrate with an API-first architecture that allowed them to build native RCM support within their application; they did not want to force their customers or internal teams to log into a third-party application. Second, they wanted to work with a modern data format like JSON because building support for X12 EDI takes months and is notoriously hard to maintain. Third, they wanted a solution with industry-leading security and reliability practices. Finally, they wanted a responsive support team to help them navigate the complexities of claims processing, both during onboarding and as they began to scale in production.
“Stedi is exactly what we were looking for,” says George Uehling, Senior Product Manager. “We can integrate with one set of JSON-based APIs and get all of the functionality we need. We also appreciated Stedi’s approach to the payer network, specifically the reliability that comes from redundant payer connections. The UI also has great search capabilities, and you can easily see which payers require enrollments.”
Solution
Immediately after their introductory call, Ritten joined a Slack channel with Stedi’s customer success engineering team and started integrating with Stedi’s Professional Claims, Institutional Claims, Real-time Claim Status, 277CA Report (claim acknowledgments), and 835 ERA Report (remittances) APIs.
Once the integration was complete, Ritten built workflows that allow customers to easily submit claims, review claim statuses, and track claim payments all from within the Ritten platform. Colocating RCM workflows alongside clinical workflows significantly reduces the burden on providers and helps them get reimbursed faster for their services.
George says he is particularly impressed with the level of Stedi’s customer support:
“The team goes above and beyond to answer questions—not just about the APIs but also about the claims process in general. After just a few hours, the Stedi team provides well-researched answers about complex topics that save us a lot of time. They have a knack for getting to the root cause.”
“The documentation is also fantastic,” he noted. “It’s detailed enough that I can usually do a first pass of most troubleshooting before involving our engineers. It’s been great for helping us deliver features faster.”
Immediately after their introductory call, Ritten joined a Slack channel with Stedi’s customer success engineering team and started integrating with Stedi’s Professional Claims, Institutional Claims, Real-time Claim Status, 277CA Report (claim acknowledgments), and 835 ERA Report (remittances) APIs.
Once the integration was complete, Ritten built workflows that allow customers to easily submit claims, review claim statuses, and track claim payments all from within the Ritten platform. Colocating RCM workflows alongside clinical workflows significantly reduces the burden on providers and helps them get reimbursed faster for their services.
George says he is particularly impressed with the level of Stedi’s customer support:
“The team goes above and beyond to answer questions—not just about the APIs but also about the claims process in general. After just a few hours, the Stedi team provides well-researched answers about complex topics that save us a lot of time. They have a knack for getting to the root cause.”
“The documentation is also fantastic,” he noted. “It’s detailed enough that I can usually do a first pass of most troubleshooting before involving our engineers. It’s been great for helping us deliver features faster.”
Results
Ritten has now completed the integration, shaving months off its launch timeline thanks to the simplicity of Stedi’s integration experience and smooth onboarding process. George anticipates that the new functionality will significantly expand Ritten’s business and improve the platform experience for existing customers.
George says he highly recommends Stedi to other companies that want to embed claims processing or eligibility checks into their product. “If you need an API-driven clearinghouse with fantastic customer support so you can submit claims faster, Stedi is the one you should go with.”
Ritten has now completed the integration, shaving months off its launch timeline thanks to the simplicity of Stedi’s integration experience and smooth onboarding process. George anticipates that the new functionality will significantly expand Ritten’s business and improve the platform experience for existing customers.
George says he highly recommends Stedi to other companies that want to embed claims processing or eligibility checks into their product. “If you need an API-driven clearinghouse with fantastic customer support so you can submit claims faster, Stedi is the one you should go with.”
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Stedi is a registered trademark of Stedi, Inc. All names, logos, and brands of third parties listed on our site are trademarks of their respective owners (including “X12”, which is a trademark of X12 Incorporated). Stedi, Inc. and its products and services are not endorsed by, sponsored by, or affiliated with these third parties. Our use of these names, logos, and brands is for identification purposes only, and does not imply any such endorsement, sponsorship, or affiliation.
Backed by
Stedi is a registered trademark of Stedi, Inc. All names, logos, and brands of third parties listed on our site are trademarks of their respective owners (including “X12”, which is a trademark of X12 Incorporated). Stedi, Inc. and its products and services are not endorsed by, sponsored by, or affiliated with these third parties. Our use of these names, logos, and brands is for identification purposes only, and does not imply any such endorsement, sponsorship, or affiliation.
Backed by
Stedi is a registered trademark of Stedi, Inc. All names, logos, and brands of third parties listed on our site are trademarks of their respective owners (including “X12”, which is a trademark of X12 Incorporated). Stedi, Inc. and its products and services are not endorsed by, sponsored by, or affiliated with these third parties. Our use of these names, logos, and brands is for identification purposes only, and does not imply any such endorsement, sponsorship, or affiliation.