PRR Problem Report
To describe a product condition causing an engineering change or the condition when presented for service, for a recall notice, or for a service bulletin
Position
Element
Name
Type
Requirement
Min
Max
Repeat
Alphanumeric characters assigned for differentiation within a transaction set
Code identifying the agency assigning the code values
C0204: If PRR-02 is present, then PRR-04 is required
PRR02 identifies the source of the following complaint code contained in PRR04.
A reference that indicates the table or text maintained by the Source Qualifier
C0302: If PRR-03 is present, then PRR-02 is required
PRR03 specifies a particular table of codes maintained by the agency identified in PRR02 for specifying the complaint code contained in PRR04.
Code identifying the basic reasons why this item is being repaired
R0405: At least one of PRR-04 or PRR-05 is required
PRR04 is the complaint code as reported by the customer.
A free-form description to clarify the related data elements and their content
Code identifying the agency assigning the code values
C0608: If PRR-06 is present, then PRR-08 is required
PRR06 identifies the source of the following service classification code or severity condition code contained in PRR08 and PRR09, respectively.
A reference that indicates the table or text maintained by the Source Qualifier
C0706: If PRR-07 is present, then PRR-06 is required
PRR07 specifies a particular table of codes maintained by the agency identified in PRR06 for specifying the service classification codes contained in PRR08.
Code specifying uniformly categorize reasons for service actions or changes made to products, assemblies, sub-assemblies, parts or processes
PRR08 identifies the gross reason for the service action.
Code identifying the agency assigning the code values
C0911: If PRR-09 is present, then PRR-11 is required
A reference that indicates the table or text maintained by the Source Qualifier
C1009: If PRR-10 is present, then PRR-09 is required
Code specifying the severity or urgency of the condition causing a repair, a service notification, or a product recall
PRR11 identifies the urgency or severity of the condition which results in a service action.