RC Root Cause

To specify the specific part responsible for a customer complaint in a request for service of a product and/or to describe the particular failure mechanism in a failing part or assembly

Position: RC-01 · Element: 235 · Name: Product/Service ID Qualifier · Type: Identifier (ID) · Requirement: Conditional · Min: 2 · Max: 2 · Repeat: -

Code identifying the type/source of the descriptive number used in Product/Service ID (234)

P0102: If either RC-01 or RC-02 is present, then the other is required

Position: RC-02 · Element: 234 · Name: Product/Service ID · Type: String (AN) · Requirement: Conditional · Min: 1 · Max: 48 · Repeat: -

Identifying number for a product or service

RC02 contains the part number of the assembly or part that is the fundamental cause of the customer complaint.

Position: RC-03 · Element: 93 · Name: Name · Type: String (AN) · Requirement: Optional · Min: 1 · Max: 60 · Repeat: -

Free-form name

RC03 contains the name or identify code of the manufacturer that supplied the part.

Position: RC-04 · Element: 559 · Name: Agency Qualifier Code · Type: Identifier (ID) · Requirement: Conditional · Min: 2 · Max: 2 · Repeat: -

Code identifying the agency assigning the code values

C0406: If RC-04 is present, then RC-06 is required

RC04 identifies the source of the codes in RC05 and RC06.

Position: RC-05 · Element: 822 · Name: Source Subqualifier · Type: String (AN) · Requirement: Optional · Min: 1 · Max: 15 · Repeat: -

A reference that indicates the table or text maintained by the Source Qualifier

C0504: If RC-05 is present, then RC-04 is required

RC05 refers to a specific table belonging to the agency specified by RC04.

Position: RC-06 · Element: 1228 · Name: Casual Part Condition Code · Type: String (AN) · Requirement: Conditional · Min: 1 · Max: 3 · Repeat: -

Code describing the condition of the part or assembly that is the root cause of the problem being reported or repaired

R0607: At least one of RC-06 or RC-07 is required

RC06 or RC07 describes the condition of the part or assembly that is the root cause of the problem being reported or repaired.

Position: RC-07 · Element: 352 · Name: Description · Type: String (AN) · Requirement: Conditional · Min: 1 · Max: 80 · Repeat: -

A free-form description to clarify the related data elements and their content

Position: RC-08 · Element: 933 · Name: Free-Form Message Text · Type: String (AN) · Requirement: Optional · Min: 1 · Max: 264 · Repeat: -

Free-form message text

RC08 can be used to describe a root cause condition. It may only be used in conjunction with either RC06 or RC07.

Position: RC-09 · Element: 1073 · Name: Yes/No Condition or Response Code · Type: Identifier (ID) · Requirement: Optional · Min: 1 · Max: 1 · Repeat: -

Code indicating a Yes or No condition or response

RC09 refers to whether a part was repaired or replaced. A "Y" indicates it was repaired; an "N" indicates it was replaced.