Manufacturer's decision to modify/correct a select group of product operating under a defined set of parameters
CA
Campaign
A program initiated by the product's manufacturer to check, adjust, or recall a product for a particular problem; an example on a vehicle could be a safety or emission related recall coordinated with or through the United States government
CB
Call Back
CC
Customer Courtesy
CG
Customer Goodwill Parts Adjustment
Goodwill adjustment on replacement parts
CP
Customer Goodwill Policy Adjustment
Goodwill adjustment on original equipment
CR
Credit for In-house Repair - Labor and Material
CS
Customer Goodwill Sales Adjustment
Goodwill adjustment to satisfy customer, however, no product defect was present
CW
Customer Warranty
DD
Dealer Demonstration Warranty
DW
Dealer Warranty
EC
Engineering Change Activity
ED
Extended Dealer Warranty
EE
Extended Equipment Coverage
EF
Engineering Field Test
EM
Emissions Warranty
EW
Extended Vendor Warranty
FC
Fleet Contract
FW
Full Warranty
GC
Government Contract
GM
Government Mandated
GR
Government Recall
IO
Information Only
No payment expected
LF
Lifetime Warranty
LL
Lifetime Limited Warranty
LO
Labor Only
LP
Life Percentage
LW
Limited Warranty
MB
Money Back Guarantee
MC
Military Contract
MG
Maintenance Cost Guarantee/Warranty
Warranty based on an established ``not to exceed'' maintenance cost which provides reimbursements for overpayment; the most common rates used are average repair cost per unit per year and cost per operating hour
MI
Material Inspection
No payment expected
MR
Manufacturer Recall
MS
Manufacturer Standard
NE
New Equipment Warranty
OW
Option Warranty
PD
Prior to Delivery
Repair performed prior to the equipment/vehicle being delivered/registered to the customer
PG
Performance Guarantee/Warranty
Warranty based on an established standard of performance which provides reimbursements for substandard operation; this could involve rates such as meantime between failure (MTBF) or average miles per gallon
PL
Parts and Labor
PO
Parts Only
PW
Purchase Warranty
QP
Quality Problem Referral
RC
Return for Warranty Claim
RD
Received Damage
RN
Recall Notice
RP
Replacement Part Warranty
RR
Return for Warranty Repair
RS
Repeat Service
RT
Return Warranty Replacement
SB
Service Bulletin
SC
Service Contract
SD
Shipment Damage
SP
Special Program
Extended participation by the manufacturer (beyond standard warranty terms)
SS
Special Sales Allowance
Rebate
ST
Standard Warranty
SW
Software Warranty
TC
Transportation Claim
Any non-warranty repair due to loss or damage to the equipment/vehicle while in the possession of the carrier
TP
Third Party Repair
Repair was performed by a non-original equipment manufacturer's repairing outlet but the repair was authorized by the OEM