PRR Problem Report

To describe a product condition when presented for service or a recall notice or a service bulletin

Position: PRR-01 · Element: 350 · Name: Assigned Identification · Type: String (AN) · Requirement: Optional · Min: 1 · Max: 11 · Repeat: -

Alphanumeric characters assigned for differentiation within a transaction set.

Position: PRR-02 · Element: 559 · Name: Agency Qualifier Code · Type: Identifier (ID) · Requirement: Conditional · Min: 2 · Max: 2 · Repeat: -

Code identifying the agency assigning the code values.

C0204: If PRR-02 is present, then PRR-04 is required

PRR02 identifies the source of the following Complaint Code contained in PRR04.

Position: PRR-03 · Element: 822 · Name: Source Subqualifier · Type: String (AN) · Requirement: Optional · Min: 1 · Max: 15 · Repeat: -

A reference that indicates the table or text maintained by the Source Qualifier.

C0302: If PRR-03 is present, then PRR-02 is required

PRR03 specifies a particular table of codes maintained by the agency identified in PRR02 for specifying the Complaint Code contained in PRR04.

Position: PRR-04 · Element: 1229 · Name: Complaint Code · Type: String (AN) · Requirement: Conditional · Min: 3 · Max: 6 · Repeat: -

Code identifying the basic reasons why this item is being repaired

R0405: At least one of PRR-04 or PRR-05 is required

PRR04 is the Complaint Code as reported by the customer.

Position: PRR-05 · Element: 352 · Name: Description · Type: String (AN) · Requirement: Conditional · Min: 1 · Max: 80 · Repeat: -

A free-form description to clarify the related data elements and their content.

Position: PRR-06 · Element: 559 · Name: Agency Qualifier Code · Type: Identifier (ID) · Requirement: Conditional · Min: 2 · Max: 2 · Repeat: -

Code identifying the agency assigning the code values.

C060809: If PRR-06 is present, then PRR-08 and PRR-09 are required

PRR06 identifies the source of the following Service Classification Code or Severity Condition Code contained in PRR08 and PRR09 respectively.

Position: PRR-07 · Element: 822 · Name: Source Subqualifier · Type: String (AN) · Requirement: Optional · Min: 1 · Max: 15 · Repeat: -

A reference that indicates the table or text maintained by the Source Qualifier.

C0706: If PRR-07 is present, then PRR-06 is required

PRR07 specifies a particular table of codes maintained by the agency identification in PRR06 for specifying the Service Classification Codes contained in PRR08 and the Severity Condition Codes contained in PRR09.

Position: PRR-08 · Element: 1233 · Name: Service Classification Code · Type: Identifier (ID) · Requirement: Conditional · Min: 1 · Max: 4 · Repeat: -

Code specifying uniformly categorize reasons for service actions or changes made to products, assemblies, sub-assemblies, parts or processes

PRR08 identifies the gross reason for the service action.

Position: PRR-09 · Element: 1234 · Name: Severity Condition Code · Type: Identifier (ID) · Requirement: Conditional · Min: 1 · Max: 2 · Repeat: -

Code specifying the severity or urgency of the condition causing a repair, a service notification, or a product recall

PRR09 identifies the urgency or severity of the condition which results in a service action.